Shipping

When can I expect my order to ship?

Merchandise is generally processed and prepared for shipment within 18 days of the order being placed, Monday through Friday (business days only).

Orders placed on Saturday, Sunday, or on a public holiday will be processed on the next business day. In such cases, the merchandise will be shipped within 5 days of the next business day.

I received my tracking details but there are no transit updates

Tracking can take up to 24 hours update during this season. We do our best to ensure the timely delivery of all orders. Please keep in mind that we are only provided with an estimated delivery date from our carriers. Occasionally, packages can arrive outside of the estimated timeframe.

What are the shipping costs?

We offer free standard shipping.

When can I expect my order to arrive?

Under normal circumstances, orders are delivered within 7– 18 business days from the date of shipment. Delivery times may vary depending on destination, carrier workload, and other factors outside our control.

Brand and Product Questions

How do you pronounce OSEA and what does it stand for?

Great question! OSEA is pronounced Ooh-sea-yah! OSEA stands for the core elements of wellness and our source of inspiration: Ocean, Sun, Earth, Atmosphere.

How do I unlock and use the pump on my product?

Here's a step-by-step guide to help you unlock and use your pump effectively:

  • 1. Hold your product firmly to prevent it from spinning as you try to unlock the pump.
  • 2. Locate the small white plastic circle right below the pump's neck and hold it tightly.
  • 3. Using your other hand, turn the pump counter clockwise to unlock it. Note that you do not need to push down while you twist, as our pumps do not 'pop up' once unlocked.
  • 4. To prime the pump, press down a few times until the product dispenses.

If you need any additional assistance with your pump, please reach out to our Customer Care Team here!

How do I find the right products for me?

You can visit individual product pages to find out more about each product.

Where are your products made?

Our skincare products are all manufactured in California from globally sourced ingredients!

What is the shelf life of your products?

All OSEA products have a PAO (Period After Opening, or freshness period from first use) of 12 months, with the exception of our Dream Lip Mask with Bio-Retinol, Dream Bio-Retinol Body Serum, Seabiotic® Water Cream, Undaria Algae™ Body Butter, Ocean Cleansing Mudd, and Ocean Cleanser, which have a 6-month PAO. If unopened, they last 2.5 years from the manufacturing date. To maximize shelf life, store in a cool, dry place away from direct sunlight, heat, humidity, and excess moisture.

My product arrived without a seal, should I be concerned?

Nope! Only some of our products have a seal on them.

Are your products vegan and cruelty-free?

We’ve been vegan and cruelty-free (and proud of it!) since 1996. Our products are plant-based and free from all animal-derived ingredients such as lanolin, beeswax, carmine and more. We are certified Vegan through PETA's Beauty Without Bunnies and Leaping Bunny Certified.

Do OSEA products contain preservatives?

We choose our preservative systems based on their safety and efficacy. If a product contains one drop of water, even in the form of aloe vera juice, a preservative is needed to maintain freshness, guarantee shelf life and prevent the growth of harmful bacteria and mold.

Is it normal for product color to vary bottle to bottle?

Absolutely! Because we don’t use artificial colors in our products and our Seaweed is variable in color, there are natural variations in the color of our products. In our Undaria Algae™ Oil it is not uncommon for our products to develop Seaweed sediment at the bottom of the bottle over time, it’s totally natural and does not affect the quality or efficacy of the product. Additionally, OSEA uses both essential oils and natural fragrance to achieve the aromas of some of our products. Essential oils are aromatic extracts concentrated from plants that retain the essence of their origin. Natural fragrance is a blend of aromatic compounds and essential oils extracted from different parts of plants including flowers and fruits. Due to the nature of these fragrances, a product smell can vary over time!

Is it safe to use your products while I'm pregnant or nursing?

We know that navigating self-care safety while pregnant or breastfeeding is challenging, and though our mission is to create safer-for-you products, as with any skincare or supplement, follow your doctor's guidance. 

Results You Can Sea®

Not in love with your new OSEA favorites? No worries—we’ve got you. If your product isn’t the perfect match, send it back within 30 days of your ship date for a full refund or an OSEA gift card. Shipping costs aren’t refundable.